More Aspen Automotive Marketing Programs:
Helping you "Connect" with your customers — and your bottom line.
From custom telephone calling campaigns and social media to printed sales collateral and on-site sales training, Aspen Retail
Marketing Services has the proven automotive marketing programs you need to maximize your brand, your people and your profit...
Improve your marketing performance with Aspen's skilled contact center staff.
Aspen offers turn-key, fully customizable call campaigns that complement your marketing strategies. Our Concierge Agents reach out to customers up to six times to schedule an appointment, ask for feedback and/or update information. You create the message to go with your advertising and our Concierge Agents add the "voice" to increase responses.
Upon campaign completion, we will provide you with a comprehensive set of reports that outline the campaign's effectiveness. From our detailed "Appointment Logs" to our final "Call Summary Report," trust Aspen to provide the details you need for an effective call project.
Concierge Capabilities
Schedule service appointments online in real-time.
AppointmentConnect is Aspen's scheduling solution, developed to allow your customers to easily schedule service appointments online in real-time — through your dealership's web site. Our solution is the most convenient and easy-to-use product. You set your desired reservation or appointment times and let the program do the work.
As soon as your customer schedules their service appointment, they will receive an email confirming the appointment was made. Your customer will also receive a reminder email prior to the scheduled appointment. Your service department can now spend more quality time with customers, thus increasing the dollars per R/O, and increasing service department CSI and retention.
Benefits of online scheduling
Surveys that tell you exactly what your customers are thinking.
Aspen's sales and service follow-up program surveys your customers via phone or email. Choose one or use both. You select the questions and Aspen's staff will do the rest!
We forward all survey results to you as soon as they're complete. The flexibility of the contact methods allows you to reach a greater number of customers, which results in a 60% survey completion rate — the highest in the industry.
Aspen's sales and service follow-up program was designed with your manufacturer programs in mind. To give you time to fix customer issues that might lower your CSI scores, we survey your service customers within 48 hours of the R/O closure. We then encourage your customers to respond to the manufacturer surveys.
At the end of the month, we provide a full report so that you can track customer feedback, identify trends and respond accordingly.
Customer survey capabilities
- • Customer Pay
- • Warranty
- • New Car Sales
- • Pre-Owned Car Sales
Marketing, in-store event and sales collateral print production.
Want to make your marketing dollars go further?
Whatever print idea you have in mind, trust Aspen to bring it to reality with the MarketConnect program. From fully customized mail campaigns to service desk toppers and print banners, we will work with you from start to finish to plan, design and print
your campaign or project. Let Aspen be your "go to" print shop for all your sales and service product needs.
Please speak to your Aspen Representative today to learn more about MarketConnect and our capabilities.
If you can think it, we will print it!
Sales training and event management.
Your all-in-one sales event resource. Our specialty is helping your marketing budget go further by making each dollar count. This is why Aspen has developed this turn-key program to help you get the most out of your next sale!
Pairing Aspen's proven direct marketing program elements helps you increase your event attendance, promote dealership brand awareness and ultimately generate more sales volume!
We know the importance of being quick to market with timely, compelling messages and programs. Our vertical integration allows us to utilize our in-house resources to spring into action at a moment's notice.
Contact us when you're planning your next sales event and let us earn your business!
Impact your sales with Aspen's proven event program
